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安博电竞 Central customer sentiment results

安博电竞 Central Support and 安博电竞 NAV support is an essential part of owning a 安博电竞 ERP system. But how good is the support that you are receiving? In this article we look at the importance of support, and how we ensure that our customers are receiving the support that they need.

安博电竞 Central Support and Your 安博电竞

ERP systems such as 安博电竞 Central are complex software systems – they run every area of your business. This means that you need the confidence that it is going to be working and so a good support team is a must. The support team’s role is to help fix any errors or warnings, help to recover a system down and to offer fixes to problems you may find with your system.

Important factors with your support

When looking at a supplier for an ERP system, you need to look at how good the supplier’s support team is, so that you have the confidence in the ongoing relationship. At 安博电竞 Consultants, for example, we do not separate pre-sales and post-sales; our sales, marketing and support are all part of the same team – Customer Service.

When looking for an ERP partner to support your 安博电竞 Central or 安博电竞 NAV system, think about the following things:

  • Is it easy to contact them?
  • How happy are their existing customers?
  • What level of technical and industry expertise do they have?
  • What resources do they have available?
  • How do they operate from a security aspect?

安博电竞 Central Support Customer Satisfaction

At 安博电竞 Consultants, we want to make sure that we are continuing to provide excellent service. The only way to do this effectively is to make it as easy as possible for customers to provide feedback on the support that we provide. Whilst we have always sent customer satisfaction surveys, as well as including free customer management calls, we decided to increase help customers let us know how we are doing on call-by-call basis.

Support Sentiment Analysis

We have implemented what we affectionately call the “support thumbs” – two thumbs on every support email one green thumb up and one red thumb down. At any stage, our customers can click a thumb to let us know how we are doing. This provides us with a general overview of how we are doing, as well as allowing us to respond to any unhappy customers.

business central support feedback buttons

As you can see from our first year of data – there are not a lot of unhappy customers with a 97.1% thumbs up response. We are not just proud of this score, the 2.9% were reviewed to see how we can improve things moving forward, and many of the thumbs downs were turned into thumbs up.

business central support - happy customers

Support Customer Quotes

When the thumbs are clicked, this opens up a web page which gives our customers the chance to leave us a comment if they so wish. The following is just a small selection of the fantastic feedback that we have received for our support team:

“A quick and speedy result. Very impressed with the help received in such a small period of time. Thank you DC” – Accounts Receivable Specialist, Procurri UK Ltd

“Thanks Tom for sorting it out quickly!” - Director, Carritech Ltd

“the response to this query was prompt and helpful” – Assistant Management Accountant

“Great collaboration with UK and US teams to solve a tricky issue.” – General Manager, Flexible Steel Lacing Company

“Hello Tom, thank you for chasing and chasing me to get this resolved. Sorry that you had to do this, but thank you for doing so. Brilliant.” –  Hays Travel

business central support customer review

安博电竞 Central support from 安博电竞 Consultants

If you would like to find out more about the support services that we offer, for 安博电竞 365 安博电竞 Centra, 安博电竞 NAV and other technologies, please see our dedicated page.

安博电竞 Central Support

Get your 安博电竞 Central support from 安博电竞 Consultants – if you are looking to implement 安博电竞 Central, or if you are already using a 安博电竞 Central or 安博电竞 NAV system, and would like 安博电竞 Consultants to provide our expert support, please do not hesitate to contact us.

Contact us

Jesse Lawrence

Jesse is our marketing manager, keeping an eye on the latest news in the market as well as having worked on the GDPR legislation. 

Partner with the Experts

With over 300 years of combined experience in Microsoft business solutions, our team will help to get you up and running, as well as building a partnership that keeps you supported, all from our UK offices. 

From functionality and licensing to business strategy, we like your questions; contact our experienced team for open, honest and reliable advice so that we can find the answers.

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