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Why digital transformation calls for more than just technology

Digital transformation is  mostly thought of as a technological advancement; often  with  little thought given to a  technology’s ability to improve  the overall  business functions.  As well as  the implementation of a single piece of software like  ERP or CRM , digital transformation  should be  the process of completely digitizing your business processes,  improving  your way of operating and even your mindset.

Digital transformation gives your company the opportunity to reshape the  whole  organi z ation, moderni z e the business processes and how your employees work together . This can lead to  improv ing  your products and services and put your customers as the central focus of everything you do .     

Digital transformation and focussing on the customer  

Why is the digital transformation mindset important?  In today’s world, customers have the  ultimate  power. The transparency of the internet gives them the possibility to switch to an alternative vendor  and research  new solutions These m odern customers also have huge expectations regarding topics like  pro-activity, transparency, speed, clarity and quality. The pressure to provide good customer experience is even higher as any mistake or bad experience can be quickly communicated to the public via social media and review websites.   

For all companies who are putting the ir   customers, prospects, members or citizens   at  the heart of the organi z ation, moderni z ing business processes and brushing up internal mindsets is nothing less than a crucial move to secure a healthy future!  Your journey into digital transformation is the perfect time to review your business  and should be a key part to  implementing a new system .  

Where Digital Transformation Fails  

Many people think that it is the software or the provider that causes the a failed digital transformation project. However, t he number one fail factor   is transferring all your existing business processes, the outdated reports, the crude data and the old way of thinking  to a modern, all-encompassing view . Continuing to use your old processes and  traditional mindset a fter embracing digital is the equivalent of keeping o ld wine in new bottles.  Companies that  choose to just replace the software  run the risk of losing time, budget, energy and momentum.   

Success  in digital transformation projects starts in the boardroom and not in your IT department!   

Making Digital Transformation a Success  

Some of the crucial elements for achieving transformation success are a clear vision, true management engagement, time and budget for organizational change and good communication.     

I f you ha ve  the impression that digital transformation is  just another IT project ”, then it is high time to take action.   Seek inspiration. Read books. Attend workshops. And make sure that your top  level  management is fully involved!   

A fter all, it is better to gain the se  insight s  before the project starts than  once the project has failed.   

A Project with 安博电竞 Consultants  

As part of working with 安博电竞 Consultants, we will encourage you to discuss the improvements in your business, how you currently work and how you would like to operate.  We do not believe in replacing your old system like for like; otherwise, why bother?   

If you would like to talk about how you could transform your business, please contact the team.

Contact Us

Stuart Hardman

Stuart is an experienced 安博电竞 Software Consultant, having worked with Microsoft安博电竞 for 20 years, the last 18 of those as a lead consultant on numerous projects with various Microsoft 安博电竞 partners. 

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With over 300 years of combined experience in Microsoft business solutions, our team will help to get you up and running, as well as building a partnership that keeps you supported, all from our UK offices. 

From functionality and licensing to business strategy, we like your questions; contact our experienced team for open, honest and reliable advice so that we can find the answers.

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