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This is the final edition of the 10-blog special about e-commerce. Previously, we talked about why you should limit the amount of information you require from a customer. If you missed it, Click Here to read it.

#10 – It’s all in the Customer Service

Consumers do expect Customer Service Online as well as Offline, so if your live chat is always unavailable, and the links are broken then a customer’s first impression can be associated with your brand. Impressions last especially when you’re trying to provide good customer service.

It is recommended for you to be known as a modern, responsive and friendly when providing customer service. A live chat is a really simple way of doing this because there is a personal connection between the consumer and your company and you can also provide information instantly. If you’re constantly offline, then this can convey a representation that you’re not bothered to help.

If you have missed any of the previous ones or want to read them again, then click the links below to read them:

#1 – Show off your Brad

#2 – How will your Customer use it?

#3 – Quality of Content

#4 – How is it Ranking?

#5 – Digital Support

#6 – Call to Actions

#7 – Payment Methods & Transaction Fees

#8 – Back-end Operations

#9 – Limit your Information Requirements

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